MILES | StreetCrowd

This Rule Book is a resource that unveils the workflow and rules to complete successful tasks and ensure account maintenance while driving MILES vehicles. Master the StreetCrowd app and excel in your journey with valuable insights and best practices.

To drive MILES vehicles for StreetCrowd, a StreetCrowd member must meet the following criteria:

Have an activated MILES account
Don’t have one? Sign up for FREE
Must be 18 years or older
Have a valid driver's license (class B) for Europe
Have had a valid driver's license for at least one year

Once the member's MILES account is activated and their StreetCrowd registration is complete, they will receive an activation email.

*If your MILES registration email is different from the email you provided during the StreetCrowd registration, contact StreetCrowd with the email from your StreetCrowd and MILES account.

*You cannot log in to StreetCrowd if your Miles account has been connected to PayPal. In order to log in, you need to delete your Miles account and re-register to MILES via your email address.

To Start the Move

Open the StreetCrowd app to the map homepage
Click a MILES vehicle to view:
- License plate
- Model
- Color
- Three ‘Hot Zone’ (destinations) where the vehicle could be moved
- The amounts a member could earn
Move to a shown vehicle nearby
Choose one of the three Hot Zones
- Do not reserve the car with a personal MILES account
- Do not move a MILES vehicle if a member was the last person to drive it with their personal MILES account

To Drive to the Hot Zone

Once next to the vehicle, unlock it with the StreetCrowd app
Start the move in the StreetCrowd app, this will freeze the Hot Zone destination that was chosen
Drive the car directly to the Hot Zone with your favorite map application
- Do not make any unnecessary stops along the way

Ending the Move

Once in the Hot Zone, find a valid parking spot that complies with the MILES and city parking regulations
Safely park the vehicle and end the move
Collect all personal belongings and remove any trash
Lock the car in the StreetCrowd app
An email confirmation will be sent notifying the member that a move was completed and will be verified for approval

To ensure an activated account with StreetCrowd and MILES, there are a few important rules to follow:

Do not drive a car from a Hot Zone within 24 hours of a StreetCrowd move with a personal MILES account. Do not drive to a vehicle with a personal MILES account, that is available in the StreetCrowd app within 24 hours of a StreetCrowd move.
Members must ensure they are parked in a valid parking spot that complies with MILES and the city’s parking regulations. Review the MILES parking guidelines (DE), or parking guidelines (BE) to learn more about where MILES vehicles are allowed to park in your city.
Drive directly to the Hot Zone. StreetCrowd can’t validate moves with a higher estimated distance and/or duration. A member’s StreetCrowd account will be immediately deactivated if these estimations exceed.
If the fuel level is below 5%, the vehicle must be refueled otherwise the move cannot end. The fuel cap of the vehicle always indicates exactly what fuel is needed. The fueling card can be found in the glove compartment. To get the pin for the card, please call MILES Customer Service at +49 30 837 99699 and tell them that you are a StreetCrowd member.
If a damaged vehicle is found, please send a photo to Miles and inform them about the damage.
During StreetCrowd registration, members consent that they shall be liable for damages to MILES vehicles. Up to an amount equal to the agreed deductible of € 1,000 per claim.
During the registration for StreetCrowd and MILES, users consent that they shall be liable for damages to MILES vehicles. To see more check the MILES General Terms and Conditions (DE), or General Terms and Conditions (BE)
If you are unable to lock the car via the app, please call Miles so they can lock the car and then contact StreetCrowd to let them finish your trip.

Please note a number of guidelines to achieve a valid move. A move will be declined in the case of any violations against MILES and StreetCrowd (NECTURE gmbH). If any violations are committed, the consequences of the violation will range from a strike, a member’s account placed under temporary hold, or immediate deactivation of a member’s StreetCrowd and MILES account. The “Three Strike System” is simple, if three strikes are committed the member will unfortunately be deactivated.

Strike violations

Off-street parking
Longer than the estimated distance
Longer than the estimated duration
Leaving the vehicle in reservation mode
Move ended and a vehicle was parked outside the chosen hot zone
Animals brought in the car
Fueling at the wrong gas station

Account on hold violations

Members driving a vehicle with their personal MILES account from a Hot Zone within 24 hours of their last StreetCrowd move.
Not paying fees associated with their personal MILES account.

Account deactivation violations

Non paid invoices
Refueling the wrong fuel
A missing fuel card
Leaving waste and dirt behind
Reckless driving
Speeding and/or parking ticket
Vehicle impounded
Vehicle damaged
Sharing a MILES account
Combined 3 strikes of any violation

To Start the Charge

Open the StreetCrowd app to the map homepage
Click a vehicle with a charging plug icon to view:
- Vehicle license plate
- Model
- Color
- Three chargers where the vehicle could be moved
- The amounts a member could earn
Move to a shown vehicle nearby
Choose one of the three charging stations available
- Do not reserve the car with a personal MILES account
- Do not move an MILES vehicle if a member was the last person to drive it with their personal MILES account

To Drive to the Charger

Once next to the vehicle, unlock it with the StreetCrowd app
Start the move in the StreetCrowd app
Drive the vehicle directly to the charger with your favorite map application
- Do not make any unnecessary stops along the way

To Charge the Vehicle

Once by the charger, safely park the car in one of the two parking spaces
Plug the vehicle in the previously assigned plug using the cable stored in the trunk.
Click on “Start charging” in the app to activate the charging station
Important note: After the charging station has been activated, you have 2 minutes to plug the cable into the charging station. If the 2 minutes are exceeded, the charging station blocks itself and charging is no longer possible.
Confirm that the vehicle is being charged at 100%, this can be done in the dashboard of the vehicle
Collect all personal belongings and remove any trash
Lock the car in the StreetCrowd app
An email confirmation will be sent notifying the member that a move was completed and will be verified for approval
If you are unable to charge the vehicle because another vehicle was parked at the chosen charger station, follow the app instructions as to why you cannot charge the vehicle.
If you are unable to lock the car via the app, please call Miles so they can lock the car and then contact StreetCrowd to let them finish your journey

To Start the Unplug

Open the StreetCrowd app to the map homepage
Click a MILES vehicle to view:
- License plate
- Model
- Color
- Three ‘Hot Zone’ (destinations) where the vehicle could be moved
- The amounts a member could earn
Move to a shown vehicle nearby
Choose one of the three Hot Zones
- Do not reserve the car with a personal MILES account
- Do not move a MILES vehicle if a member was the last person to drive it with their personal MILES account

To Drive to the Hot Zone

Once next to the vehicle, unlock it with the StreetCrowd app
Start the move in the StreetCrowd app, this will freeze the Hot Zone destination that was chosen
Stop the charging process in the dashboard of the car
Unplug the cable from the charging station and put it in the trunk.
Drive the car directly to the Hot Zone with your favorite map application
- Do not make any unnecessary stops along the way

Ending the Move

Once in the Hot Zone, find a valid parking spot that complies with the MILES and city parking regulations
Safely park the vehicle and end the move
Collect all personal belongings and remove any trash
Lock the car in the StreetCrowd app
An email confirmation will be sent notifying the member that a move was completed and will be verified for approval

This Rule Book is a resource that unveils the workflow and rules to complete successful tasks and ensure account maintenance while driving MILES vehicles. Master the StreetCrowd app and excel in your journey with valuable insights and best practices.

To drive MILES vehicles for StreetCrowd, a StreetCrowd member must meet the following criteria:

Have an activated MILES account

Don’t have one? Sign up for FREE

Must be 18 years or older

Have a valid driver's license (class B) for Europe

Have had a valid driver's license for at least one year

Once the member's MILES account is activated and their StreetCrowd registration is complete, they will receive an activation email.

​*If your MILES registration email is different from the email you provided during the StreetCrowd registration, contact StreetCrowd with the email from your StreetCrowd and MILES account.

*You cannot log in to StreetCrowd if your Miles account has been connected to PayPal. In order to log in, you need to delete your Miles account and re-register to MILES via your email address.

*If your MILES registration email is different from the email you provided during the StreetCrowd registration, contact StreetCrowd with the email from your StreetCrowd and MILES account.